Privacy Policy

Who we are

OnPoint Systems Limited (“we”, “us”, “our”) is a UK-registered company at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom. Company number 15559740. VAT GB469230478.

What information we collect, use, and why

For providing services and goods, including delivery: names and contact details; addresses; purchase or account history; payment details (including card or bank information for transfers and direct debits).

For the operation of customer accounts and guarantees: names and contact details; marketing preferences.

For research or archiving purposes: names and contact details; location data; website and app user-journey information; records of consent, where appropriate.

To comply with legal requirements: name; contact information.

For recruitment purposes: contact details (e.g. name, address, telephone number, personal email); National Insurance number; copies of passports or other photo ID; employment history; education history; right-to-work information; details of any criminal convictions (e.g. DBS, Access NI, Disclosure Scotland checks).

For dealing with queries, complaints, or claims: names and contact details; address; account information; purchase or service history; relevant information from previous investigations.

Cookies and analytics

We use Google Analytics 4 to understand how this website is used. By default we collect aggregate, cookie-less pageview data only - we see how many people visit which pages, but we can’t recognise you across visits and no cookies are set on your device. If you accept our cookie consent banner, we additionally set cookies that let us recognise repeat visits, which gives us a richer understanding of how the site performs. We don’t sell, share, or track you across other sites, and we don’t use this data for advertising. You can change your choice at any time by clearing cookies for this site.

Your data protection rights

Under UK data protection law you have the right to:

• Access - request copies of your personal information and details of how it’s collected and shared.
• Rectification - ask us to correct or delete inaccurate or incomplete information.
• Erasure - ask us to delete your personal information.
• Restrict processing - ask us to limit how we use your information.
• Object to processing - object to our processing of your data in certain circumstances.
• Data portability - request that your information be transferred to another organisation or to you.
• Withdraw consent - withdraw consent at any time where consent is our lawful basis.

We’ll respond without undue delay and, in any event, within one month of receiving a request.

Our lawful bases

We rely on consent for providing services and goods, operating customer accounts, research and archiving, and dealing with queries, complaints, and claims. Recruitment additionally relies on contract and legal obligation. Legal-requirement processing relies on legal obligation.

Where we get personal information from

Directly from you.

How long we keep information

Data is stored for as long as is necessary for the purpose for which it’s processed. Retention periods vary based on data type and the reason for processing.

How to complain

If you have a concern about how we handle your data, contact us at info@on-point-systems.com . If you’re not satisfied with our response, you can complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint